Shipping & Delivery Policy

Where we ship

We currently ship to the United States, Canada, United Kingdom, Australia, and New Zealand.

Processing time

Orders are typically processed within 1–2 business days (Monday to Friday, excluding holidays). You’ll receive an order confirmation email and a shipping confirmation email with tracking once your parcel leaves our warehouse.

Delivery time

Standard delivery time after dispatch is 5–12 business days to the destinations above. Delivery times are estimates and may vary due to carrier delays, customs clearance, peak seasons, or remote-area service.

Tracking

All orders include tracking. Tracking may take up to 48 hours to activate after you receive your shipping confirmation.

Address accuracy

Please verify your shipping details at checkout. We are not responsible for delays or losses due to incorrect or incomplete addresses. If you notice an error, contact support@the-watch-luxe.store immediately—changes may not be possible once an order is processed.

Taxes, duties & customs

Prices shown at checkout are exclusive of any import duties, taxes, and fees unless explicitly stated. Depending on your local regulations, your order may be subject to duties/VAT/GST collected upon import; these charges are the customer’s responsibility. Refusal to pay may result in return-to-sender; shipping/return fees may be deducted from any refund.

Failed delivery / unclaimed parcels

If a parcel is returned to us due to failed delivery attempts, refusal, or non-collection, we can reship (additional postage may apply) or refund minus shipping and handling costs once the parcel returns safely to our facility.

Lost, delayed or damaged shipments

  • Lost: If tracking shows no movement for 15 business days beyond the estimated window, contact us for assistance.

  • Damaged: If your item arrives damaged, please email support@the-watch-luxe.store within 7 days of delivery with photos of the packaging and product.

  • Delay: Carrier delays do not constitute a cancellation right, but we’ll assist in locating and expediting your order where possible.