Privacy Policy

1. Overview

We respect your privacy. This policy explains what personal information we collect, how we use it, and your rights under applicable laws, including GDPR/UK GDPR, CCPA/CPRA (California), and comparable laws in AU/NZ/CA.

2. Information we collect

  • Identifiers & contact data: name, email, phone, billing/shipping addresses.

  • Order & payment data: items purchased, order totals, transaction IDs (payment details are processed securely by our payment processor; we do not store full card numbers).

  • Device & usage data: IP address, browser type, pages visited, timestamps, referral URLs.

  • Cookies & similar technologies: For essential site functions, analytics, preferences, and marketing (see Cookie Policy).

  • Communications: Messages you send to support.

3. How we use your information

  • Fulfill and manage orders, shipping, and returns;

  • Provide customer support and warranty service;

  • Improve site performance and user experience;

  • Fraud prevention and security;

  • Marketing (with your consent where required);

  • Legal compliance and record-keeping.

4. Legal bases (GDPR/UK GDPR)

We process personal data on the bases of: contract (to fulfill your order), legitimate interests (to run and secure our services), consent (for certain marketing/cookies), and legal obligations.

5. Sharing your information

We share data with trusted service providers (e.g., payment processors, fulfillment centers, carriers, analytics and IT providers) strictly to perform services on our behalf. We may disclose information to comply with laws or protect our rights.

6. International transfers

Your data may be processed in countries outside your own. Where required, we implement appropriate safeguards (e.g., SCCs).

7. Retention

We retain data as long as necessary for the purposes outlined, including legal/accounting obligations and warranty support, then securely delete or anonymize.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, port, restrict or object to processing.

  • EU/UK: You may also lodge a complaint with your local supervisory authority.

  • California: You have rights to know/delete/opt-out of sale or sharing of personal information and limit use of sensitive data. We do not knowingly sell personal information.
    To exercise rights, email support@the-watch-luxe.store.

9. Marketing preferences

You can unsubscribe from marketing emails via the link in any message or by contacting us. Transactional emails (order, shipping, service) will still be sent.

10. Children

Our site is not intended for individuals under the age of 16. We do not knowingly collect data from children.

11. Security

We use administrative, technical, and physical safeguards to protect personal data. No method is 100% secure, but we strive to protect your information.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be posted on our website.